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Paid for a Meal Plan I Couldn’t Use – Emirates Holidays Refused Refund & Lied About Delayed Transfer

Booking with Emirates Holidays has been one of the most frustrating travel experiences I’ve had. Their lack of accountability, refusal to issue a reasonable refund, and outright dishonesty show that they do not care about customer service once they have your money.1️⃣ Unusable Half-Board Meal Plan – Refund Denied for No ReasonI paid for a meal plan at Fairmont Makkah but was unable to use a single meal due to the hotel’s check-in policies and restaurant hours. When I requested a refund the next day, I was told I couldn’t get one simply because I booked through Emirates Holidays. Meanwhile, my brother-in-law, who booked directly with the hotel, was refunded immediately with no issue.Instead of taking responsibility, Emirates Holidays rep Saeed made false claims that my brother-in-law booked through a "different tour operator" (which is not true) rather than admitting that they simply refused to issue a refund. They completely ignored my last email when I pointed this out.They also blamed me for not calling their "24/7 emergency line" to check restaurant hours. A meal plan should be straightforward and accessible, not something I need to "investigate" before using. Instead of admitting they could have refunded me just like the hotel did for my brother-in-law, they ignored my last email completely.2️⃣ Lied About My Transfer Time & Blamed MeI originally had an 8:45 AM transfer but requested it be changed to 8:00 AM more than one day in advance. Emirates Holidays gave me attitude because it wasn’t a full 48-hour notice, but they reluctantly agreed to move it to 8:00 AM “just this once.”On the day of the transfer, the driver arrived at 8:55 AM—55 minutes after my requested time. While waiting, I contacted Emirates Holidays via WhatsApp, and instead of admitting to the delay, they lied and said I had actually changed the time to 8:30 AM.Thankfully, I have screenshots from Emirates Holidays and the transportation company confirming the 8:00 AM time. This was an outright attempt to gaslight me into thinking the delay was my fault when in reality, they were just disorganized and unprofessional.3️⃣ Terrible Customer Service – Avoid Booking Through ThemBetween the denied refund, misinformation, and dishonesty, it’s clear that Emirates Holidays is only interested in taking customers' money—not providing any real service.💬 Final Verdict? If you book through Emirates Holidays, be prepared to: ❌ Lose money on services you can’t use. ❌ Be lied to when they make a mistake. ❌ Get ignored when you ask for accountability.Would I ever book with Emirates Holidays again? Absolutely not.

Date of experience: Feb 10, 2025