My flight on Emirates was great, however my hotel accomodations were not what I expected booking an Emirates vacation package...I expected Emirates to partner with a hotel that meets their level of service.. The Grand excelsior was a dump... the curtains were dirty and had a hole in them, the shower had mold, coffee stains on the wall and carpet the room hadn't been cleaned in weeks there was visible dust on the nightstand and it smelled like mildew. I advised the front desk of my concerns for them to tell me that they can switch me to another room, if another room was available why put me in that room to begin withAfter flying for 13 hours and not being able to check in until after 3pm getting the worst hotel room imaginable I checked out and went to another hotelEmirates is now telling me there's nothing they can do to rectify this issue.Unacceptable Emirates and I'm telling everyone I know that your company values money over the vacation package experience you claim to offer 04/15/2024 update..I went on the website to submit the form as instructed and I got an error message stating "An unhandled fault has occurred in this flow. Please contact your system administrator for more information." Not sure what any of this means, please email me as Emirates has my contact information already.
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Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesvacations.com, where you can find our very latest holiday offers.
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