I've been trying to get a refund for a trip that was scheduled for April but Emirates cancelled the trip due to COVID-19. The resort we were set to go to was closed, the flights were cancelled, and yet I am still trying to fight with them. First they refused to give a refund, only a trip credit - NOPE. So we got trip insurance involved. Finally after investigating them and dealing with insurance they conceded and asked for 90 days to process a refund. Fine, at least now we're talking about a refund. They had until mid-September to get me that refund - NOTHING. No communication, no money, just silence. I reach out again. "Kindly know we're expediting your payment" - NO YOU'RE NOT! Another month plus has gone by and still no refund. The trip has been cancelled for 7 months now and they're just sitting on my hard earned money during a year when we can't afford to be out thousands of dollars. Absolutely horrible experience, please be aware of the risk you are taking when you give this company your money.
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Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesvacations.com, where you can find our very latest holiday offers.
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