We bought vacation package for December 2021. Due rising cases of Covid and omicron we decided reschedule the travel as didn’t feel safe travel with kids.We on hold for solid 2 hours before representative came on phone. He very rude and said if want cancel you lose your money. Tried explain called reschedule not cancel. “You can only reschedule until Nov(11 months) not December. We requested reschedule March ( pricing hotel and airlines much cheaper in March compared to December. There was almost 3000$ less in March compared December) They would not make any adjustments, , no difference refund , won’t give different/ better hotel or credit money for future use.”This is total rip off!!!I would NOT recommend anyone book through emirate vacations.This has been absolute nightmare for us :(
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Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesvacations.com, where you can find our very latest holiday offers.
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