Ive written about my experience on other rating boards but since USA Auto Transport is a large company I'd like to share my experiences here too. Ultimately I cannot recommend this company. The short version of my experience is that I signed paperwork with them in early May to ship my car in July from Virginia to Oregon. I was given a 3 day window (July 5th - July 7th). I was meant to fly out on Friday July 8th so the timing was very important to me.On July 6th I was told that there would be no driver coming to get my car. I never got a true explanation. I asked if this was a time issue or a money issue and they could not tell me. With less than 48 hours noticed I was told by the person I was working with that I should find another company to ship my car (not very encouraging) or I would need to find a way to leave my car in Virginia for a future pickup date (not an option since I didnt know anyone in the area who could watch my car). Less than 48 hours to do something I planned almost 2 months ago.In the end I had to go with another company at almost twice the price (over 3k vs the 1.8k that USA Auto Transport quoted me for) for a last minute delivery.Please save yourself the headache of getting a last minute cancellation. You dont want to be packing your bags 2 night before your cross country flight only to have someone cancel on you last minute. If I book something almost 2 months in advance with a signed contract I expect to have services rendered on the agreed dates or else what is the point in agreeing to work with a company. The only saving grace from this company is that their employees are kind, but at a certain point kindness cant compensate for a stressful experience.
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USA Auto Shipping is Your One-Stop Auto Shipping Destination
USA Auto Transport is a company dreamed up in 1957 by three best friends who loved their classic cars but had trouble finding a completely reliable company to transport them.
Alex, our high-performance team manager, is a self-taught mechanic who still loves fixing up and showing his American-made classic car collection — which includes a dozen cars from the Ford Mustang to the Cadillac DeVille.
John, our customer service manager, has won numerous customer service and sales awards. Before co-creating this company, he managed a corporate fleet transportation company. He still occasionally drives his 1959 Ford Galaxie Skyliner.
Pete, our wizard of coordination and process management, put himself through college working as a race car technician.
Together, we designed USA Auto Transport with a passion to be the country’s most reliable and trustworthy vehicle shipping company.See more
