Review Time
I was really impressed by their service. Easy to get a hold of, very easy to get questions answered and the booking process was simple. Needed to get my SUV shipped to Albuquerque for a real state project and they made sure it got there on time.Whole staff was very customer friendly. The driver's name was Randy, he was super friendly and gave me a two hour heads up when he was arriving. He brought the car right to where I was staying and let me check everything out before I signed off on it. Vehicle arrived just as it left.
I needed to figure out how to ship a vintage Corvette to Florida that I had purchased at an auction a few states away. The auction house provided shipping but I felt like their rates were overpriced. Shipping obviously needed to be done carefully (especially with everything going on). I preferred it to be inside an enclosed vessel for the sake of the car. They were able to provide that with no problem. I wanted it shipped directly to my place and not have to pick it up from some storage facility. That was also no problem. Good pricing, good communication. It was super exciting watching them unload the vehicle right in front of my home. Not a scratch on it, thanks everyone.
And now they're trying to do damage control...LOLAnd the idjits at Trustpilot are falling for it,"It'll also help them verify that you’ve had a genuine experience with their business""so they’ve asked for more details about your review—like an order number or email""and they’ve asked for more details to better understand your experience"My review stands, I mentioned dates, names, location, heck, like I said, they knew me by name, I had four different people call me by name, they know exactly who I am. They're also trying the same thing on Yelp, who deleted my review because I left it to the entire company and not just one location, but the stupidity in both websites simply amazes me, here's what Yelp had to say,"If you have firsthand experience as a customer of a business"Um, do you know how to read?"We're reaching out to let you know that our moderators removed reviews you posted to more than one business page, including USA Auto Transport"I left a review on the BUSINESS page, that means, different locations but SAME BUSINESS, SAME PEOPLE. So you want to delete my review, go ahead, I've copied and pasted the entire thing and sent it to myself, every time you delete it I'll repost it, and you delete my account, I'll just make another one and repost the review all over again, so go ahead, this will be fun."Your review contains inappropriate language. Please change the highlighted text to post your review"Sorry idjits, didn't mean to hurt your snowflake feelings.
this amazing AB Auto Transport Corp Very reliable for shipping across the state. They just finished delivering my son's new Toyota Camry and he couldn't be happier. It was an early graduation gift and we wanted it to be a surprise. So the driver even went as far as timing the delivery for when our son was home. The car was picked up from the dealership was on schedule and the vehicle arrived safely! It only took to days to from Philly to Phoenix.my Dispach agent Mohammed Alami super friendly got my car transported in good order Definitely a 5 star effort.
Ive written about my experience on other rating boards but since USA Auto Transport is a large company I'd like to share my experiences here too. Ultimately I cannot recommend this company. The short version of my experience is that I signed paperwork with them in early May to ship my car in July from Virginia to Oregon. I was given a 3 day window (July 5th - July 7th). I was meant to fly out on Friday July 8th so the timing was very important to me.On July 6th I was told that there would be no driver coming to get my car. I never got a true explanation. I asked if this was a time issue or a money issue and they could not tell me. With less than 48 hours noticed I was told by the person I was working with that I should find another company to ship my car (not very encouraging) or I would need to find a way to leave my car in Virginia for a future pickup date (not an option since I didnt know anyone in the area who could watch my car). Less than 48 hours to do something I planned almost 2 months ago.In the end I had to go with another company at almost twice the price (over 3k vs the 1.8k that USA Auto Transport quoted me for) for a last minute delivery.Please save yourself the headache of getting a last minute cancellation. You dont want to be packing your bags 2 night before your cross country flight only to have someone cancel on you last minute. If I book something almost 2 months in advance with a signed contract I expect to have services rendered on the agreed dates or else what is the point in agreeing to work with a company. The only saving grace from this company is that their employees are kind, but at a certain point kindness cant compensate for a stressful experience.
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USA Auto Shipping is Your One-Stop Auto Shipping Destination
USA Auto Transport is a company dreamed up in 1957 by three best friends who loved their classic cars but had trouble finding a completely reliable company to transport them.
Alex, our high-performance team manager, is a self-taught mechanic who still loves fixing up and showing his American-made classic car collection — which includes a dozen cars from the Ford Mustang to the Cadillac DeVille.
John, our customer service manager, has won numerous customer service and sales awards. Before co-creating this company, he managed a corporate fleet transportation company. He still occasionally drives his 1959 Ford Galaxie Skyliner.
Pete, our wizard of coordination and process management, put himself through college working as a race car technician.
Together, we designed USA Auto Transport with a passion to be the country’s most reliable and trustworthy vehicle shipping company.See more
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