Spoke with supervisor because the regular agent couldn't answer my question on a credit card transaction fee. He couldn't answer it either. He never explained anything, then said, 'I understand your frustration, now that I've provided answers to your satisfaction, is there anything else I can help you with?' He hadn't answered anything when I started explaining again he just kept repeating himself like three times in a row without a break, talking over me, and then hung up! You can call and ask for the office of the CEO to make complaints against supervisors, which I did.
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