usajacket.com

The Good and Bad…Honest Review!

I wanted to leave a fair and honest review based on my experience which originated with an order for the Christmas Chronicles Jacket, Vest, Trousers, Belt ensemble on Nov. 15, 2022.(order#146595). Using their supplied size charts I determined my jacket and vest size to be 3x, and my trousers size to be 38. USA Jacket communication was good in that they sent me regular updates. 3 weeks later, upon receiving the order, the Jacket, Vest, and belt fit fine, but the trousers were much too small. The trousers were marked as “size 36”. I measured them and they were actually 34”. I contacted USA Leather within their required time period for returns/exchanges (you need to check this out because it is a very short time period) and Lisa Amber contacted me back quickly, explaining the options. The option I chose was to keep the trousers, and pay USA Jacket an additional $60.00 to have another set of trousers sent to me. I was not originally aware of this exchange fee, but, I am not going to quibble since I realize how costly shipping was and I know these items were coming from overseas. My fault for not seeing this in the companies website. I also took this opportunity to order an additional product, the Christmas Chronicals Hat for $47.00. This order was on Dec.1, 2022 (order#148490). I was out for medical reasons for almost 3 weeks at this point so my items arrived to my home well past the return window if I had any issues, but I put my faith in the company since i had given them my exact measurements, and hoped for the best. Upon finally returning to home, I was delighted that the trousers fit me fine, but, the Christmas Chronicles Santa Hat was much too small! This was shocking since I know my hat size and ordered 2 sizes larger (as I did with the coat and vest), but, it was much too small. I went back to the order and checked to see if I had ordered the correct size, and yes, i had ordered a 2x which is supposed to be 64cm. I was definitely not, since my actual head circumference measures 62cm, and this would not go on my head! It should have been somewhat loose, which is my preference. Being that the return window had long expired, and even if it hadn’t I would not be willing to pay another $60.00 exchange fee for a $47.00 hat. And besides that, I was at my frustration point for trusting USA Jacket’s sizing charts. I order a lot of clothing online (I work in a school theater) and I am well aware of the fact that clothing from overseas seems to use a different sizing scale, mainly due to the fact that here in the USA we do “vanity sizing” so a size 38 trousers is actually made to fit a size 42 waist. So when i order clothing online I trust the merchant to do the conversions for me and I always rely on the merchants sizing charts, and even then, I will often order a size larger. In these two orders, USA Jackets sizing charts for their vest and Jacket were fine, but their trousers and hat sizing chart was definitely off. And, the original trousers and the hat they sent me, did not even match the companies indicated specifications. I don’t know if this was a mistake by the tailor, or by the companies communication with the tailor, but, at the end of the day, it is USA Jacket that I was dealing with so my expectations were with them. Now, I would like to speak to the quality of the items I received. I read a lot of reviews for the Christmas Chronicles Suit prior to ordering, and I know some of the reviewers were less than satisfied. I actually thought the quality of the Jacket, the vest, and the trousers were quite good. The ensemble cost me a little over $600.00. Was it worth that? I cannot speak to that as it is very subjective I guess, but, I did look around quite a bit before deciding to order from USA jacket, and if the fit would have been spot on as I was promised and as I expected, then I would have been leaving a 5 star review. So, that is to say, I thought the quality of the jacket, vest, and trousers was very good. These items had some weight to them, a nice velour with a padded stitching lining. Beautiful buttons. The fur was not as plush as I had hoped, but was definitely acceptable. Overall these items were very good. The stitching throughout seems solid, the silhouette of the way the fabrics draped worked fines with my body type. I was pleased, other than the sizing issues and USA Jackets customer satisfaction policies. I was not as pleased with the quality of the belt, or the hat. The belt was thin, a bit short, it needed a couple more inches. The hat was the most disappointing of all. It was a beautiful color, the Pom was well made. The weight of the hat was too thin. The double stitching around the fur trim was very noticeable and unattractive. And the hat did not fit! USA Jacket has some attractive looking clothing. I only wish they had accurate sizing, and much better return policies/customer service.

Date of experience: Dec 01, 2022