I've updated this review from 1 star, since the company tried to work with me. I ordered the The Knight Before Christmas Brooke Coat on 12/27/2019 for over $100. The coat itself looked good and fit well. I didn't wear it extensively until just after the 30-day period, because we had an unusually warm winter. After the first two days of wearing it, I learned that the material in the jacket BLEEDS, as it was leaving a red residue all over my neck. When I initially contacted USA Jacket about the flawed product on 2/7/2020, they would not offer me a return or exchange, because I was about 10 days out of the 30-day window. They offered me nothing initially. I was unhappy with their response, so I quickly contacted my credit card company and also left a negative review here. I also responded to USA Jacket telling them why I thought their response was wrong. After that, they offered me $60 (almost half the price of the coat) as an apology, provided that I consider updating my review. I continued to ask for a full refund, considering the fact that the coat material bled color, and I offered to return the coat. Although they were responsive, these emails took time, since it appears we are in very different time zones. After a few rounds of emails, they offered me a full refund, less a service fee of about $19, if I would consider revising my review of their company. I had to pay the return shipping out of pocket with no reimbursement for shipping. The jacket shipped from overseas (Karachi, I believe), but I successfully shipped it back to a U.S. city according to their instructions.This company cares about their customer reviews. It is clear to me that if I had not reviewed them negatively, I would have simply lost the money and ended up with a coat I couldn't wear. Because I wrote the review, returned the product, and eventually updated my review, I believe USA Jacket would have refunded the full amount except for the $19 service fee, but in the end we learned that our credit card company took care of it, so that I did recover the full cost. My credit card company did not give me an indication that they were going to deduct the charge so quickly. If USA Jacket had initially offered to help after my first email, I suppose I would not have contacted the credit card company, and they would have been able to collect their service fee once I returned the jacket for a refund. Now I'm not really obligated to update my review, but I chose to give a fair, thorough review of my dealings with the company, since my initial review only mentioned the first response from the company. I originally ordered from USA Jacket because of the unique style of the coat they offered. So if they have an item you really like, you have to weigh your options and definitely try the item extensively BEFORE the 30-day period is over. If you're unfortunate enough to find a problem after 30 days has passed, the company will respond, but prepare yourself for a long, time-consuming process.
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