usajacket.com

0 Stars!! Do Not Assume ANYTHING -Very Rude Customer Service

Please read to prevent being scammed and called a liar. UPDATE: This company attempted to extort my response on this platform, called me a liar, questioned my integrity, and is holding the partial refund offer as ransom; they will not honor their word unless I take down my true feeling and give them a 5-star review; this is not a 5-star experience, this is a 0-star experience. I'm not sure if it is the translator app that they are using or if they are just bad at communicating, but the responses are totally unacceptable, rage-inducing, and downright insulting. I will NEVER work with this company again as they do not know how to talk to customers or provide customer service. To respond to the ridiculous line of questioning that they just insulted me with, 1. They are saying that I didn't give them chance to make good before I wrote my review. This is a lie, I had many responses after attempting to contact the company multiple times. Good to know that writing a review of what happened pushed them into action. 2. They asked if it is right to post my true feeling in a review based on the experience I have - welcome to the world of business - you think you can jerk people around and talk to them any ole way and get a positive response? Not happening.3. I should have waited for their response before posting a review... I received 5 reminders to review this company before I even got the merchandise, I waited the appropriate amount of time and after the appropriate amount of interaction with their email responses before I wrote my review. So yes, I feel good about posting the truth about interacting with this deceitful and extorting company. 4. They stated, " If you are an honest person so you should write in your review that I didn't wait for a response from this company and wrote a review. "this is a lie, as I had many responses before chronically my experience. I am truly honest. BUT attempting to force people to give a 5-star review for awful service is not honest at all. 5. Their last request was as follows: "We are just requesting you please remove your review. Because we can not trust you that after refunding the money, you will not remove the review." I don't think there I much left to be said with this insult here. I also do not trust this company, and that started with the bamboozle of USA Jackets not being a company in the US. I do wonder how many of the 5-star reviews were extorted from buyers. I just reviewed all the other trust pilot reviews and apparently, this is not an uncommon tactic for this company. My best advice is to read reviews before working with a company you don't know. This company is deceitful and needs to be put out of business. Original Review 1. This company is not in the USA, which causes unexpected delays in delivery and difficulties with communicating with the company. My fault for making the assumption that USA Jacket would be a company in the United States. Please make sure to read ALL the disclaimers prior to purchasing, not just the headers. The easy return policy within 30 days is not easy as you have to justify to the company's satisfaction why you are not satisfied with the coat, AND you have to start the batteling process to get a return within 7 days of receiving the items, so you do not have 30 days. This company needs to have a no-returns or refund policy as they do not want to process a return. And if they would be honest about that, I would consider that before my purchase. Do not attempt to get help through the web chat as it is not maned, but you will get a response if you email them; it will take a day or so to get a real person response, autoresponse immediately. The coat I ordered is fine, just not what I expected and the return policy is not great - be sure you know what you want because you are not returning this product.

Date of experience: Oct 03, 2022