We rented a car on 10/14/2025 after a 2-hour wait for them to check our insurance. They were required to pay $2,000 security deposit. She clearly told us it would only be a hold, never an actual charge. They charged our credit card the full $2,000. When we returned the vehicle without any issues and very clean and full tank, they refused to give our money back they saying it would take 7-14 days to refund to our credit card. It has now been almost 2 months, and no refund. The Tampa office will not pick up the phone. We rent from Expedia and contact them, but they did not help, and the corporate office doesn't bother responding. We will contact and dispute our credit card, and make sure we will file police reports and contact the Florida Attorney General This place is a scam, and I'm shocked that they're still allowed to operate. I travel a lot and have never had a problem returning the deposit. Do not rent here. I wish I had read the review before.
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U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation.
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