I typically avoid leaving 1-star reviews, but this situation warrants one. I rented a vehicle from a company that informed me of a $2,000 hold, which was supposed to be released upon returning the car. A month later, I discovered that the $2,000 was not just a hold; they had charged my card. I reached out to the location, but the representative was unprofessional and provided misleading information. They assured me I would receive an email and that the funds would be released shortly, but I never got the email, nor did I see a refund. I had to involve a third-party platform, which also struggled to communicate with the company. After multiple unreturned calls, I had to file a dispute with my credit card provider, and even they couldn’t get a response. It took nearly two more months to recover my money. After researching, I found numerous similar complaints about the $2,000 charge and lack of communication, which is very concerning. This was one of my most frustrating rental experiences, and I highly recommend anyone considering this company to read multiple reviews beforehand. Personally, I would not choose them again.
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U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation.
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