usave.com

We rented this car off of Expedia. Expedia gave us a price which was very decent, but when we got to

We rented this car off of Expedia. Expedia gave us a price which was very decent, but when we got to the car rental place which was off airport property, which is a whole other issue. USAVE, added all these extra fees that were not agreed upon when renting the vehicle. They didn't ask or give us an option to accept or waive these additional fees. They charged fees from Houston to Timbuktu. Something we never seen or heard of. It wasn't until I received an alert on my phone from my credit card company asking me to authorize a charge that was pending that I noticed, not only did they try and charge my credit card for toll fees, plus $25 a day that we specifically declined, they charged us triple the amount that was quoted from Expedia.

Is this highway robbery at it's finest? Who charges $25 a day for tolls, plus the toll fees? This is down right ridiculous and a scam. I have to say, we got scammed!!! We should've known better. They didn't provide us a receipt or explain what we were initialing or signing. SO, PLEASE BE AWARE, especially of the one in HOUSTON, TX. Ask for a receipt before leaving the counter and definitely ask to see what you are signing because they don't explain it to you. I also want to mention that customer service was 1%. The 1st car, the seatbelt didn't work. They had to switch it out. As I mentioned before, the rental place is off of airport property, so we had to wait for a private shuttle that stated they were 24/7, but since we made the mistake without checking in advance, we had to turn the car in early and catch an uber back to our hotel because the office didn't open until 7am and out flight was leaving at 6am. It was such a big inconvenience for my family and we travel a lot, but never had this kind of experience from a car rental place.

Date of experience: Feb 07, 2026