Arrived to collect a car at the Gatwick depot in London. The shuttle service from the airport was efficient and the collection process itself was fairly smooth.
However, I was very disappointed with the experience at the desk. The staff member sold us additional insurance cover that we clearly didn’t need. While I acknowledge that I ultimately agreed to it, the way it was presented felt like high-pressure selling.
We were collecting the car late in the evening after travelling with young children, and I wasn’t in the best frame of mind to analyse what was being said. I had already purchased third-party excess/deposit cover in advance, which on review provided more than adequate protection. When asked, I told the agent that I already had cover. I was then told that my policy was “no good” and was strongly encouraged to buy USave’s cover instead.
Under pressure, I agreed and ended up paying roughly £250 for their cover — more than the cost of the original car hire itself.
In hindsight I should have pushed back, but the sales approach felt inappropriate given the circumstances and left a bad impression. Customers should be aware that additional cover may be pushed strongly at the desk. If you already have excess insurance, it’s worth reviewing it beforehand and being prepared to decline.
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U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation.
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