Extremely poor customer service. I have been a customer for over 17 years and have literally run millions of dollars through U.S. Bank. I recently signed up for a business account due to a promotion where I needed to complete a certain number of qualifying transactions in order to receive a $400 bonus. I followed all of the directions to the best of my ability, and even called U.S. Bank to follow up and make sure that everything has been done correctly. Several months later, when I had still not received the bonus, I called and found out that I had only completed four out of five qualifying transactions, despite having completed 12 transactions. I spent over an hour on the phone as neither myself or the U.S. Bank representative could figure out why my transactions didn’t qualify. This was a promotion that was clearly set up to fail. As I escalated this complaint again through 8 follow up calls back and forth, despite my large history of business and current time wasted, they respectfully told me that I was out of luck. I will be removing all of my business from U.S. Bank, as this customer service and misleading promotions are significantly different than most other financial institutions I’ve dealt with. This time it cost me $400, but next time it could cost me far more.
Claim your business profile now and gain access to all features and respond to customer reviews.
