Around mid September I put out feelers to transport a UTV from Idaho to New Mexico. On the 19th I signed an agreement with US Car-Go Freight to transport my UTV in an enclosed trailer for $700. I sent $200 to get the process started. I spoke/emailed/texted with Bruce Davis (phone number 813-851-0613). The pick up date was to be on the 21st. For some reason (I never did get a definitive answer) the driver couldn’t pick up my UTV. On September 25th I was notified than an open trailer was available for $1000 and a pickup date “by the 27th”. I didn’t like this bait and switch approach so I asked for my contract to be terminated and a refund of my deposit. I asked for the refund paperwork. The reply was “No paperwork is needed. I'll forward the details to my accounts team, and they will review and process the refund. It should be completed by the end of today or tomorrow at the latest.” For the next 10 days I placed phone calls, emails, texts, and even live chats on the US Car-Go Freight website and I was told the refund was in process or completely ignored. NO REFUND has taken place. This company is eager to get your deposit and doesn’t care about following through with delivery, after all, they already made money on your deposit. Don’t just take my word for it. Look for other reviews about this company. You will find out a similar pattern. Check out Yelp, Trustpilot and Car transport reviewsI wished I had read the reviews first and done my homework before signing an agreement with them. I was naive and it cost me $200 and a lot of aggravation. My advice to you is if you get a call or email back from US Car-Go Freight, more specifically Bruce Davis, or a phone number of (813)-851-0613 ignore and delete it.
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