Review Time
This company is nothing but scammers and fraud artists. I contacted them two months in advance to transport my car from New York to California. They sent me a written quote for $900, and I scheduled my car to be picked up on February 27 between 7:00 AM and 12:00 PM. I was also charged a $250 deposit.
However, they never arranged the pickup. I called “Ben Harmon” (which appears to be a fake name) at 10:00 AM, and he told me he had forgotten. I explained that I had a flight to Los Angeles at 7:00 PM, and he said he would schedule the transport immediately.
About 30 minutes later he called back and said the cost would now be $1,500. I reminded him that I had a written contract for $900, but he said prices change daily. Meanwhile, they already had my deposit and could have booked the transport earlier.
When I asked for my deposit refund, they refused to return it.
Later I discovered that US Car Go Freight Logistics LLC is only a broker, not the company actually transporting the vehicle. They simply hire another carrier to do the work. In my case, the actual carrier was Express Line LLC (267-332-0595).
They did not pick up my car until 8:30 PM, and I had to leave for my flight. They also never told me to remove my toll device from the car, which resulted in an additional $400 in toll charges.
In total, this move ended up costing me about $1,900.
Before hiring this company, check their record with the Better Business Bureau. They have over 60 complaints and an F rating, the worst possible rating, and they do not respond to BBB complaints.
My advice: be very careful before doing business with these clowns.
Ben from US Cargo freight provided exceptional service with my vehicle shipment. His professionalism, clear communication, and attention to detail made the entire process smooth and stress-free. My vehicle arrived on time and in perfect condition. Highly recommended!
This company is nothing but scammers and fraud artists. I contacted them two months in advance to transport my car from New York to California. They sent me a written quote for $900, and I scheduled my car to be picked up on February 27 between 7:00 AM and 12:00 PM. I was also charged a $250 deposit.However, they never arranged the pickup. I called “Ben Harmon” (which appears to be a fake name) at 10:00 AM, and he told me he had forgotten. I explained that I had a flight to Los Angeles at 7:00 PM, and he said he would schedule the transport immediately.About 30 minutes later he called back and said the cost would now be $1,500. I reminded him that I had a written contract for $900, but he said prices change daily. Meanwhile, they already had my deposit and could have booked the transport earlier.When I asked for my deposit refund, they refused to return it.Later I discovered that US Car Go Freight Logistics LLC is only a broker, not the company actually transporting the vehicle. They simply hire another carrier to do the work. In my case, the actual carrier was Express Line LLC (267-332-0595).They did not pick up my car until 8:30 PM, and I had to leave for my flight. They also never told me to remove my toll device from the car, which resulted in an additional $400 in toll charges.In total, this move ended up costing me about $1,900.Before hiring this company, check their record with the Better Business Bureau. They have over 60 complaints and an F rating, the worst possible rating, and they do not respond to BBB complaints.My advice: be very careful before doing business with these clowns.
We needed last minute auto transport and these guys jumped on it right away. When the driver notified us that he would be a day late picking U.S. auto transport found another driver immediately. The driver was absolutely amazing with communication and even delivered the car a day early directly to our home. I’d definitely recommend this company for all of your auto transport needs.
This company is a fraud. Beware. The quote they provided me was under the assumption that the car could drive on to the transport however the car would not start therefore the quote increased because a truck with a winch was needed. Finally the car was able to start but the company claims the original contract amount increased for an additional 4 to 7 hundred dollars. The excuse was there are no drivers in that area for the amount quoted and contracted for. The agent knew he couldn't honor the original quote so he lied to gain my business. They now refuse to issue any refund for the deposit amount but continue to contact me asking for an additional amount to paid upon delivery of my vehicle. There is no safe guard or guarantee that the contracted amount will be honored once the contract is signed. Be Aware!! This can happen to anyone whenever this company decides to make more money from helpless customers. I plan to contact the BBB and obtain a lawyer to disclose this deceitful business. Like they say, the cheapest quote isn't always the best one. You get what you pay for. Since posting this review the company contacted me and threaten to cancel the contract unless I remove this review. I also contacted the BBB. Better Business Bureau® BBB PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS & BRAND Company: US Car-Go Freight Logistics LLC Consumer: Bond, Curtis This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #24541007. Please click on the link below to access BBB's Online Complaint Management System to read this message. Go to: Enter Code: 8484774389BBA This is a no-reply e-mail. Replies to this message are not monitored or answered. Please be sure to monitor your spam/junk/promotional folders for any future communications from BBB.
This company is fraud told me price and keep screwing around when they can do it and i told them to cancel not willing to credit me my deposit will update soon how refund situation work will be reporting this matter this is ridiculous
I signed an agreed contract after speaking with their representative on 1/05/2026. Agreed to pay $500.00 for shipping my car from Calumet City, IL to Tampa , FL. I paid a $200 deposit balance of $500 to be paid upon delivery of my vehicle which was initially scheduled on 1/07/2026. My husband waisted most of the day waiting & it was cancelled due to driver non-availability. Rescheduled the following week and Katie called and canceled again this time, carrier was not insured. Rescheduled for February 5,2026, she said Driver requested $700. I reminded her of our contract and she became very rude and she added she did not care who I filed a complaint with.
I was worried about shipping a car during the winter, but after a few delays (due to winter storms throughout the entire country) all went well. The car was delivered timely, which was important to my family. They were very good about communicating about the delays and issues. I was very pleased with that. Really good price for shipping the car too! Very good Experience.
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