I gave it one star because I had to rate it something. I am not a direct express card holder, I was calling for a coworker. I needed to speak with a live agent, which is simply not possible. First of all, they do not offer that as one of the options, if you’re lucky enough to figure out why they would send you to a live person you could get to one that way, otherwise, no go! Please do not say you have Customer Service. I’ve serviced customers for 43 years and pride myself on making sure the customer is happy and satisfied when the interaction is complete. I am not happy, nor satisfied at this moment, as the same issue I had prior to calling your agency still prevails.
Claim your business profile now and gain access to all features and respond to customer reviews.
Check your transaction summary and card balance.