The customer service is solely managed by an AI agent that keeps asking the same questions without resolving the issue of my refund after an incorrect charge. I canceled my subscription within 24 hours of using the service, as clearly stated on the website (about €1.07 per day). However, €29.99 was charged to my account, which is both wrong and unacceptable. This unexpected charge has put me in a difficult situation: I need to call a company today before 17:00 for a freelance job interview. I have already completed five assessments for this role, and due to this charge, I might lose this opportunity because my phone line is blocked. This problem arose directly from the erroneous billing. I am urgently requesting that the refund be processed today. I have sent the required verification details over ten times to the automated agent, yet I keep receiving the same repetitive questions, causing further delays. Moreover, my card information was retained and charged even after I canceled the subscription. Keeping and charging card details post-cancellation is unusual and raises serious concerns. After informing the AI agent that I would report this to consumer protection, I received no further responses, and my card information remains stored. I will never use this service again; it feels like a scam.
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