I specifically inquired about the deep research feature before making my purchase. The support team assured me it was available and even compared it to other platforms' capabilities. However, after completing the transaction, I found the feature was nonexistent. I reached out multiple times for its exact location or a screenshot. The responses from support were vague, suggesting I check analytics or insights, indicating they were unaware of its existence. When I sought a refund for a promised feature that wasn't delivered, they cited a "non-refundable policy." This approach undermines consumer rights; you cannot sell something that isn't real and deny refunds. **What occurred:**
- Pre-sale: "Yes, deep research is available like others"
- Post-sale: Feature absent, no definitive answers
- Refund request: Denied with a generic policy excuse **Outcome:** I am initiating a chargeback for misleading advertising. Save your money. For genuine deep research capabilities, consider other platforms that actually deliver on their promises. **Update:** Support continues to provide generic responses without addressing the main issue or proving the feature's existence.
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