I am about to buy a new car and as I search through many great offers I was momentarily tempted by Mercedes but I cannot get past my unpleasant experience with Stratstone and Mercedes UK. Indeed I shed no tears when I saw that Stratstone Mercedes in Bradford closed their branch. After a routine service at that branch, my car's red warning light illuminated while driving on the M1, luckily I could crawl the car to a slip road near Wakefield which led to Stratstone in Wakefield, who advised that there was no coolant in the engine. This was my first time on the road since the service. Simply inept servicing. I complained to Bradford branch (ticket # 534012351 & 534028364) but there was no response, ever, except an acknowledgement of my complaint from Pendragon, Stratstone's parent company at the time. I subsequently I raised this issue with Mercedes and guess what happened - nothing. They never dealt with my complaint.
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