used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

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Average Rating

1.9

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5

651 Reviews

5 Star
20%
4 Star
2%
3 Star
1%
2 Star
4%
1 Star
73%

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Lyn Fawcett
Useless Mercedes Dashcam setting Mercedes-Benz in Germany have disabled the automatic start of the d

Useless Mercedes Dashcam setting
Mercedes-Benz in Germany have disabled the automatic start of the dashcam in the UK citing privacy issues. This is utter rubbish as there is no legal reason for this in the UK.
It means that you have to activate the dashcam every time you start the engine. That is a real failure in driver safety and protection if you have to remember everytime you start the car.
Every off-the-shelf dashcam can be set to come on automatically. Mercedes in Germany has even disabled the owners option of automatic activation.

1
Date of experience: Mar 26, 2026
Lyn Fawcett
Useless Mercedes Dashcam setting

Useless Mercedes Dashcam settingMercedes-Benz in Germany have disabled the automatic start of the dashcam in the UK citing privacy issues. This is utter rubbish as there is no legal reason for this in the UK.It means that you have to activate the dashcam every time you start the engine. That is a real failure in driver safety and protection if you have to remember everytime you start the car.Every off-the-shelf dashcam can be set to come on automatically. Mercedes in Germany has even disabled the owners option of automatic activation.

1
Date of experience: Mar 19, 2026
Julie Laurent
Very Disappointed

I’m honestly shocked at how far Mercedes-Benz customer service seems to have fallen.After reading through the reviews here, I never expected to see the brand so widely criticised — it’s incredibly disappointing.I purchased a 23 plate A180 and signed up to a service payment plan. My first service (A1) was carried out less than a year ago and cost just under £400. To this day, I’m still trying to get a clear explanation of what was actually done to my car. Despite multiple attempts, I’ve been passed around in circles and only provided with vague statements that don’t properly outline the work carried out.Now I’ve been told my car is due for a B service, and I’m being quoted around £700–£729. What’s concerning is that no one can clearly explain what this service includes. The only specific detail I’ve been given is that replacing the spark plugs will cost around £200 + VAT — but what exactly makes up the rest of the bill?For a premium brand like Mercedes-Benz, this lack of transparency is completely unacceptable. Customers should not have to chase for basic information about services they are paying hundreds of pounds for.Overall, this experience has been frustrating and disappointing. Based on what I’ve seen here and experienced myself, something has clearly gone wrong with the level of service being provided.

1
Date of experience: Mar 17, 2026
Mr Turner
DO NOT TOUCH

DO NOT TOUCH! Absolutely appalling. Purchased a second hand car from Mercedes-Benz Cambridge. An absolute host of problems. Car boot keeps opening when locked, system problems, can't see out of front windscreen when facing sun due to respray going all over the car etc. Etc. Customer service appalling. When we asked about the service we were told it was an A service and not due for several months. Had the car 2 months and the B service came on the car. After sales service appalling. Not interested. Currently have an ongoing battle as we have rejected the car and Mercedes-Benz are refusing to accept our rejection. Avoid at all costs.

1
Date of experience: Feb 19, 2026
Sadie Wilson
Brian Kennedy at Mercedes Benz Giffnock…

Brian Kennedy at Mercedes Benz Giffnock was amazing. Very helpful and put me at ease. Car pick up very smooth and it was fully valeted. Follow up care call and made sure that they are there anytime if I’m not sure about anything. Car is lovely to drive.

5
Date of experience: Jan 30, 2026
Matthew
MB Financial Services have been great, I have used on a number of occasions, get good rates on borro

MB Financial Services have been great, I have used on a number of occasions, get good rates on borrowing and a great service.
Always friendly on the phone.
Thanks very much

5
Date of experience: Jan 27, 2026
Mercedes-Benz Warrington…

I had a very bad experience with Mercedes-Benz Warrington. I had booked an appointment for MOT my a Class and they offer me service B free and when I checked in and there is option for extra work and I clicked on all that I don’t want extra work just MOT and service B Which one they offer me for free and after all that they told me my one rear tire had damage that’s why you’re better. Don’t do MOT today and I said okay and after that when they give me key with Invoice £496 And I clearly mention on my booking Any extra work advisor have to ask me before but no one asked me and I pay that and think in my mind I will never go back again to them because they robbed me and I advised all of the people who want to go there for service please please make confirm everything and I’m really disappointed

1
Date of experience: Jan 02, 2026
Trish Parma
Bought a used car warranty- not what was sold

Bought a used car with extended warranty. However still have to pay £138 per hour diagnostic fee, if it’s not covered under the warranty. They can’t tell you if you would have to pay or not. So the warranty is not it’s sold and not the peace of mind I was hoping for.

1
Date of experience: Nov 17, 2025
Mr Goddard
What a POOR and shambles of a company

What a unbelievable bad experience from start to picking the vehicle up. There is way too many to list but will bullet point and respond again with more if they do with pictures.Even the service Manager "L" states not alot i can say when you have proof.1) Late opening the showroom guy around back had to come and tell them to open the doors. (Staff already inside)2)1st in the building others got seen to before me.3) Told another service lady had to be elsewhere (will let them know)4)Approx 30mins later gave the key to another service lady)Had to go told her5)Get them to ring me so i can tell them problem.6)No call back7)Call cannot found fault (Not even rang to ask me about where,how and what speed to bring fault up.8)Had to keep on ringing back no responses9)No fault found (Wife,me and Daughter all experienced).Agree cannot deal with something that does not appear.10)Suggested eng brings car to my work and we will test drive it (Why did they not suggest after poor service.11)There more poor service comments.12)Picked car up today after poor service (Did not vac the car,did not wash the car outside and did not put any charge in car).13) Good job was not going far with 56miles electricity/charge left.14) Did not come out to say sorry or anyhting.Another service girl gave me the key15)I STRONGLY DO NOT ADVISE TO USE THIS PLACE READ OTHER REVIEWS.UNLESS YOU WANT TO EXPERINECE WELL BELOW POOR SERVICE!I had to give 1 score but wish i could not give less.16)Also we bought car off Mercedes warrington will defiantly not be going back unless i have to.

1
Date of experience: Nov 07, 2025
mark McDonald
Bought a e class great service from…

Bought a e class great service from Adam and Nathan both were great not pushy great experience

5
Date of experience: Oct 30, 2025

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