I purchased a Mercedes-Benz GLC 300 expecting premium service — what I got instead was an endless loop of generic emails, copy-paste checklists, and zero accountability.Since early July 2025, I’ve been trying to resolve an issue with the car not connecting to the Mercedes-Benz servers — meaning none of the digital services can be activated. I confirmed in writing that all conditions were met: the car has been driven multiple times in good mobile coverage, yet support continues to ask the same checklist questions over and over again, as if my previous replies were never read.To make matters worse, I was told my refund for the non-functioning services had been “processed.” That apparently just means a request was submitted internally. No refund has been received.Contacting a dealership? They refer me to Mercedes me support. Mercedes me? Right back to the dealer. No ownership. No results. Just scripted replies and delays.If anyone at Mercedes-Benz would care to investigate, this relates to case reference 15142771 — though judging by the lack of progress, I wouldn’t hold my breath.For a brand that prides itself on excellence, this experience has been anything but.
Claim your business profile now and gain access to all features and respond to customer reviews.
