used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

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AA24
Appalling service and customer handling

Mercedes Benz once upon a time was a quality company with a good product line. Now unfortunately it has the worst customer service at its dealerships particularly vertu wouldn't touch that garage ever again. Having dealt with Slough Vertu Mercedes Benz UK it has a very toxic culture and sexist attitude in the showroom. Having taken up these issue Metcedes Benz directly they have no interest in dealing with the dealerships very poor attitude which is disappointing as years ago customer service was a priority. The rot at Slough starts with the General Manager and works it way through to the sales force as a culture. As a long standing customer I most certainly will not purchase this brand of car ever again due to quality and the toxic company attitude.

1
Date of experience: Jan 11, 2024

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