Awful service, awful customer serviceI had my car serviced at an MB dealership, the car was returned to me with a fault. Under hard acceleration the engine cut out, this happened twice on a motorway when overtaking... this fault could have caused a fatal accident. The fault was proved to be the consequence of the technicians error who had been working on my car. The response from the dealership was 'sorry for the inconvenience' the response from MB customer service was you've already had a response from the dealership. I will be following my complaint up through the motor ombudsman.On top of that the muppet at the dealership set my service contract up on a different vehicle so I'd been paying for someone else's service plan. The only time MB are proactive is when they are taking money from you.
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