It’s good to hear from reading these reviews there are still a few good Mercedes dealerships out there But it’s a shame they’re just a small minority.I purchased a Used Approved C220d Coupe in August 2023 From Mercedes Milton Keynes ( Sytner group ) unfortunately it broke down on the drive home.As I live nearer to Mercedes Kings Lynn that’s where the car went for repair, Nox sensor replaced under warranty, excellent service from Kings Lynn.Car always kept overnight in garage, December 2023 Dead battery wouldn’t even open the door so back into Mercedes Kings Lynn, battery replaced under Warranty again excellent service.Whilst in at Kings Lynn I received a Video safety check, all was ok except note was made that the tyres did not comply as not run flats as originally fitted. It was also noted that as non compliance tyres fitted there was no puncture repair kit supplied to the vehicle.I contacted Mercedes Milton Keynes who were very dismissive of my pointing out that not specific tyres were fitted. Following furthers calls I was informed that as far as they are concerned the tyres are legal, they then reluctantly offered to send me a repair kit, this arrived a few days later but I noted it was not new with an expiry date of APRIL 2024.Mercedes UK emailed who are currently avoiding answering my questions as to what Approved USED actually means, reading these reviews I begin to understand why.The moral of this experience is Don’t trust the term “ MERCEDES APPROVED USED “ and that the Sytner after sale customer service is non existent particularly at Milton Keynes.
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