Having always worked on my own vehicles, when my Mercedes C class needed new bake discs I Purchased a Genuine set from Mercedes - fully expecting them to be the best quality available. Shortly after fitting, I started to experience brake judder so I checked for run out on the hubs and discs. No run out on the hubs, but, both discs were outside of tolerance so I contacted Mercedes to request a replacement set under warranty. Mercedes advised that I needed to get the vehicle inspected - in case I had fitted them incorrectly. This I did and the dealer agreed they had been fitted correctly, but, they then went on to say that the issue with the discs had been caused because I had had my wheels refurbished. As a result, they would not replace them under warranty. As this was an absolute nonsense ( proven by the fact that I have since fitted Aftermarket discs with the same wheels with no judder issues at all) I wrote to Mercedes Customer services. After taking weeks to investigate, they finally replied to say I had fitted them incorrectly and, therefore, would not honour the warranty. So we have gone in a complete circle with no resolution. Hardly what you expect from a premium vehicle brand selling parts at premium prices that they are not prepared to honour the warranty on. I should have googled Mercedes Brake judder BEFORE buying the discs as there are many customers out there who have had the same issue with Mercedes discs ( Fitted by Mercedes dealers) - many having had several sets fitted to try and cure the problem. Come on Mercedes, when you have an issue own up to it and fix it, don't suggest its you customers fault !
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