Every adviser that I speak to is sympathetic and comes across as being understanding, but no one is able to resolve the issue. The sales team is perfect but everything else has fallen massively below my expectations of a well known company. I was advised over the phone by Mercedes prior to hiring a van in the 1st place (as my hp vehicle broke down), that I would get ALL of the rental costs back not just 3 days worth. The vehicle was un-drivable due a mechanical problem, not caused by myself, making my van not fit for purpose!From the moment that the issue arose with the van, the whole experience of getting it repaired along with the customer service that I have received is shocking/ disappointing!
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