Mercedes as a luxury car brand is dead in the water. I've had four Mercs in a row, all high-end, and 2 of the cars had repeated faults that Mercedes struggled to resolve. In one case, the issues was never resolved in the entire 3 years I had the car, and was still with the car when I traded it back to them. But the main issue is Merc's appalling customer service. I went through 3 dealers trying to find one that was reliable and provided a good service; Brighton (bad), Eastbourne (bad), Chichester (absolutely terrible). Issues ranged from over-charging, not performing service items they were supposed to, and missing services off the electronic record meaning I had to chase them down to be added. I've now sold my E Class and gone with a Hyundai, who provide a significantly higher level of customer care and cars that are more reliable.
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