I purchased a brand new Mercedes Benz AMG in January 2020 (took delivery) but ordered late 2019. I had previously purchased a used one from the same dealership. When I ordered the car it was the one with the wireless car charging facility and was given the brochure for that particular model. On taking delivery of the car, there was no wireless charging facility, I raised this and was told...."oh no, sorry the model I had been provided with was one of the later models of the previous year and so did not come with that". I was not happy at all as I had no recourse as they had taken my old car, they gave me a "gesture of goodwill" to appease me, but it never did to be honest, to this day as I paid for something I did not actually receive.I have now an issue with splitting driver seat cover....I raised this in 2023; I was changing the lumber support within the drivers seat and the covering split due to back issues and the seat started to split before my very eyes. The split is not in an area where I sit as I do not sit fully back in the seat. Having taken photographs, taken it into the dealership (Greenoaks Reading!!!) they decided that this was not a fault of the manufacturing process or cheap materials but "wear and tear", I have had 2 Alfa Romeo, 1 Audi and 1 VW and never have I had any issues. Mercedes being (use to be) a high-end brand, I expected better, the centre console cover is now splitting!!. Their customer support, I found quite shocking; the matter was being dealt with in the Netherlands / passed to Slough / Reading. I will advise anyone I know to steer clear of the brand. Following almost 3 months of me constantly chasing Mercedes for an update as to whether they would make their repairs given I feel the materials used are flawed, they told me "yes will re cover the drivers sheet at the cost of approximately £1,200 plus VAT which I would have to pay". The brand is now no better than some dodgy bob forecourt dealer, back in the day to purchase a Mercedes was seen as prestige brand - NO MORE!!
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