Touring Spain, the tailgate of my 4x4 Mercedes Benz GLC would open to the top and then immediately come down with great force. This was very dangerous and could have caused me serious injury.From Spain, I contacted my local MB dealership in Leeds. Spoke to a guy called Boz in their service department and was told that to change the hydraulic supports would take 1 hr 30 mins labour & including parts would cost £362.76.Nearby in Spain was a garage, so I went there and was told that they could do the work. It was a 10 minute job. They enquired from MB about the hydraulic supports.Delivery to the garage would be the next day.The total cost including the 10 minutes labour & parts would be 127 euros, about £108.What a difference with the £362.76 which I was quoted by MB at Leeds. Indeed the Spanish garage was about £255 cheaper!Mercedes Benz will say "Ah yes, but we use genuine MB parts".My reply is that I was there when the Spanish garage phoned MB to order the parts.The time taken to change the 2 hydraulic supports was just under 10 minutes; far removed from the 90 minutes quoted by the Leeds MB dealership.Is it any wonder that MB in the UK is in decline.They are losing out to BMW, Audi and other far eastern prestige marques.Mercedes Benz, in my opinion, is no longer a prestige make of car.I say this becausemy list of complaints include the Anglicised pronunciation of European locations.[Frequently totally inconprehensible] on the MB Comand Navigation system. On previous models I have owned the pronunciation was acceptable.So my question to MB is why the deterioration into a mostly totally incomprehensible garble on a newer model?Doesn't a senior MB executive monitor these things prior to the release of a new model?The fabric of the driver's seat wore to a hole after only 60,000 miles.MB of Leeds took photos, said they would call me back, but failed to do so.I have had Vauxhalls & Fords where the seat fabric has lasted far longer!The Ad Blue system failed costing me over £600 to put right.And now the excessive proposed charge by MB of Leeds for changing the hydraulic tailgate supports.The Spanish garage did the job in under 10 minutes.The 90 minutes quoted by MB of Leeds for a 10 minute job, surely stinks of potential fraud and the public should be made aware. Maybe MB will take the opportunity via Trustpilot to publicly explain the difference in times quoted for this job.MB in the UK charge prestige prices for vehicles that are no longer a prestige marque.What's more MB do not reply to comments on social media.This is surely the sign of a company in decline, but still too arrogant to reply to critisism.I shall be taking my custom elsewhere and would urge others to kick this former prestige motor manufacturer into touch.Ola Källenius, Chief Executive of Mercedes Benz please take note.
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