Not sure where 2 start, 2 Scottish winters and a car that totally freezes up inside making it unusable as the heating is in adequate to defrost like a normal vehicle, even though they say they carried out tests and they were adequate. I further did my own tests and proved them wrong.General Manager eventually agree this car is not working correctly and pass over to complaints, who are even less interested in the customer and their issues than the local dealership.Contacting anybody from the finance dept. is near impossible and when you do get somebody they are patronising and do not care about the customers views, they settled the finance, fine however reimbursed me with only half of the payments worth even though my car has been off the road more than it has been on it for so many issues other than the heating.You can't talk to anybody higher than the complaints handler, it is their way or no way and they are just not interested.I would not recommend anybody to visit the salesroom in Newbridge, Edinburgh, nor expect any actual assistance from the finance team who are just as useless as the initial sales team, basically it is their way or no way, avoid and go to BMW, Land Rover or even Skoda, hopefully they care more about the customer than the crooks that work for Mercedes-Benz.
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