Yet another bad experience at Inchcape Mercedes in Oxford. After having to wait months for availability to repair a faulty Aircon/ heating control on a 1 year old EQV that had already been in for a heating fault that taken several attempts for Oxford Mercedes to fix. Im now being told that after the 2nd day the car has not even been looked at. This is after i was called late yesterday and was told that a mechanic had just started to look at it and they would let me know after the diagnostics had been done. Now the story is that they dont have anybody qualified to look at Electric vehicles and the person looking at it yesterday wasnt qualified !!! So many conflicting stories and excuses... its worse than dealing with backstreet cowboy mechanics. I WILL NEVER CHOOSE ANOTHER MERCEDES.
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