used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

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Benjamin
Customer service - what customer service? - Mercedes Bath Road Slough

Mercedes-Benz of Slough 273-283 Bath Road, Slough, Berkshire, SL1 5PRI am not sure if this is a franchise dealer or owned and operated by Mercedes Benz UK. Whichever it is they do not deserve any Mercedes owners business because they don't seem to want it - based on my experience today. While driving into a packed car park and politely asking a suited member of management staff, who seemed particularly concerned about a broken-down Mercedes Ice-cream van, where one might find a safe place to park ones g63 AMG in the "sea" of broken down lesser (S-box) Mercedes Benz cars so one could visit the after sales department - I was told that I would not be seen unless I had made an appointment. Why one had to make an appointment to visit the after sales department was not explained. It would appear that the dealership in Slough is so busy fixing broken down Mercedes (S-boxes) they had no interest in looking after a customer who's car could make it to the dealership under its own power.After being given short-shrift by this "Tin Pot Dictator" it was clear that the MB Slough dealership is a business devoid of the general credos of customer service and courtesy that it is undeserving of further support of Mercedes Benz owners.

1
Date of experience: Jun 19, 2024

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