Truro Mercedes clearly and abhorrently tried to take advantage of my elderly parents. They took their W204 C class in for the safety recall on the rotten subframes. (which they call a gesture of goodwill, refusing it to call it a safety recall for legal reasons) And were presented with a list of defects highlighted in red that needed urgent attention. Including tyres that they should have done there and then. But that actually had 4.4mm of tread on !!! And when they had the subframe off already on the recall wanted a further £365.28 for the metal backing plates/stone guards to be replaced. Which I have now bought from Mercedes up north and had delivered to my door for £22 (including postage !) a pair and fitted at my local garage. And quoted a further £366 to replace the rear toe arm. Total quoted was £1061.28, not including the tyres as my parents refused to have them done. They were already charging Mercedes Uk £3,932 for the recall and then wanting to be paid again for putting new parts back on instead of the old parts, when they had the subframe off already. Basically quoted the standard price as if they had to strip the car from fresh. One job, paid twice. Even had the cheek to try to convince my parents that they were doing it all cheap for them. Absolutely fuming, this is bordering on fraud in my opinion. Tried raising my concerns with Mercedes Uk and this dealership, all impervious to being challenged. Have referred to both trading standards and the Motor Industry Ombudsman. Any trust in Mercedes main dealers is now gone, will NEVER use them in the future. I let them do the subframe, then had my local trusted garage do any other bits that actually needed doing.Notice that all the good reviews on here are all from wealthy people walking into a Mercedes showroom and being treated like royalty whilst they hand over bucket loads of cash for a brand new car. Well wait till it starts breaking down and see how much customer service you get then ! You'll be eating your kind words....
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