We have two cars both Mercedes… 1. the customer service is so bad. 2. Our A class was given to us with a cracked windscreen, scuffed bumper & passenger airbag fault, after being told to give them the weekend to sort these issues it wasn’t done on pick up so we were told to bring the car in but would then be without a car as they wouldn’t arrange a courtesy… arranged to get it fixed and the person who agreed works had left so we had to go though all of the agreements again, with rude customer service. 3. We have an EQB, we received this car at the beginning of July. It has broken down twice since, they have come out twice and said the problems fixed. We have now had to drop the car to lakeside Mercedes because it keeps breaking down. But they are saying it’s not a problem it needs an update which is due soon. So their resolve is to keep it and call them out when we break down… every time we charge the car, we breakdown. What the hell? I have 4 children, and have had to pay out for Ubers to get to places because my car is inoperable when it’s not even a month old. Is this really what you think makes people to buy cars from you. Lakeside branch is an actual joke, Mercedes in general just as bad.
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