I have had my C Class saloon regularly serviced, and at 57,000 miles I am told that the timing chain has worn and is loose and needs replacing. When I asked at what interval it is expected to replace the timing chain, the dealership told me that this is not a maintenance item, and the timing chain is expected to last for the lifetime of the car. So for this to happen at just 57,000 miles is clearly a defect. My local garage told me that in the garage circles, this is a "well known defect in this engine". I am being quoted a huge bill for replacing the timing chain and possibly cam shaft gears. The Dealership went thru to Mercedes Benz and asked if they would be willing to underwrite the repairs on a Goodwill basis as clearly a regularly serviced and low mileage car should not have such a defect, and Mercedes Benz has refused. If the car had done over 150,000 miles then I may have thought, fair enough, its done a lot of miles, but at only 57,000 this is quite ridiculous, surely life of a Mercedes car is more than 57,000 miles. Also I had it regularly serviced just in order to avoid such issues. I am very upset with Mercedes Benz whom I used to see as a quality brand, but clearly that is no longer the case. Therefore I have decided that I will no longer be buying a Mercedes Benz as clearly they are not standing behind the quality of their product and one cannot rely on Mercedes Benz any more.
Claim your business profile now and gain access to all features and respond to customer reviews.
