Took my car to Mercedes Cheshire oaks on a Thursday evening to be looked at on Friday. It’s a convertible and a tension string has snapped. 2020 car one month out of warranty. The roof must have only done a few hours of work given the British weather. No phone call all day Friday so I turned up for the car at 5.10 pm. I was waiting until 5.50pm to be told it needs to be priced and someone will email me. People arrived after me and were seen before me. Waited for three days, with a number of phone calls to no avail. Monday I was promised a quote by the end of the day. Still nothing. Finally got to speak to someone on Tuesday after being on hold for a full 15 mins to be told I need discs and pads ? I said I just want a price for the roof string. They hit me with a price of £3300!!!! What a joke! I’ve took it to a specialist convertible roof company who is doing the job for £625.
Claim your business profile now and gain access to all features and respond to customer reviews.
