I recently bought a used Mercedes C class cabrio from Sytner in Sunderland. I had been looking for one for a while and had test driven three at other Mercedes dealers and been disappointed by the quality of the approved cars and the general attitude of the dealers and their sales staff. I located this particular car from Mercedes online site and arranged for it to be delivered to Mercedes Sytner in Sunderland having no previous experience of this dealership either positive or negative, so I began with no preconceptions from previous dealers.The car was delivered to Sytner and prepared for my test drive. I was pleasantly surprised by the quality of this approved used car and with the professional attitude of the sales person, Grant Wilson. The test drive went well. I requested that a very small kerbing mark on one alloy be corrected and they quickly agreed to sort this out. We agreed on a collection date and we arrived to collect the car a few days later.On collection the car was exactly as promised and had been prepared to a very high standard. Grant spent some time explaining all the controls of the car to us and we drove away as delighted customers of this branch. We will definitely return here when we look to change and hope that Grant is still there. He was professional, courteous and knowledgeable and the car is exactly what we were looking for.
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