I will never buy another Mercedes. Our A Class, which we owned for four years, is a lovely car. However, when it broke down with a faulty thermostat (cost if replacement £55), the bill to replace from Mercedes was exorbitant (over £900) and they had my car for a long time (more than a week). Moreover, Mercedes a) charge almost £300 to activate Apple CarPlay and b) remove access to several other features (like live traffic updates) after a couple of years and expect me to pay an annual fee to reconnect. If you want to know a perfect way to annoy your own customers, follow their example!I am now buying a new Kia. The interior of that car is no less luxurious than my MB and the technology (e.g. Sat Nav) is far better. Not only do they give me a 7 year warranty, but they don’t charge me for any of the features Mercedes did. No wonder Mercedes are losing market share to the Koreans. Sorry Mercedes but you’ve lost me as a customer for the foreseeable future at least.
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