**Review of Mercedes-Benz Wakefield – Deeply Disappointed** I can’t express enough how disappointed and frustrated I am with my experience at Mercedes-Benz Wakefield. I was sold a vehicle based on **false information**, specifically being told that it had a CarPlay system. After the purchase, I discovered that this feature was **non-existent**, and despite raising a serious complaint, the dealership’s response has been nothing short of dismissive. I approached both the local dealership and the head office expecting a reputable brand like Mercedes-Benz to take accountability. Instead, what did I get? A **£150 goodwill gesture** – as if that’s supposed to make up for being misled into buying a car under false pretenses! I even gave them a final opportunity to resolve the issue before taking legal action, yet no one bothered to respond. This shows the level of care and respect they have for their customers. Selling a vehicle with misleading information and then offering a token gesture instead of a proper solution is unacceptable. I’m now left with no choice but to prepare for legal action. This experience has been a complete nightmare, and I would caution anyone thinking of buying a car from Mercedes-Benz Wakefield – **beware of false promises and poor customer service**. They seem interested only in closing the sale, not in standing by their word or supporting customers afterward. If you value honesty and proper customer care, look elsewhere. I trusted the Mercedes-Benz brand, but this experience has shattered that trust completely.
Claim your business profile now and gain access to all features and respond to customer reviews.
