I’d give zero if it was an optionStockport Mercedes!I got my GLC 300 from there mid October, there were problems with the paint work and wheels when we looked at it, and we were told it’d be fixed by pick up. Come to pick up day and the paint work was only partially done and wheels missed. So we decided to take the car to Scotland and sort it when we got back. While away there was a minor fault of the rear camera constantly not working, we reported this straight away to our salesman. When we got back the car went back to Mercedes to have the paint, wheels and rear camera done. They put me in a brand new A-Class. And this is where the problems truly start! That lovely new A-Class locked our 2 year old daughter in for 30mins with my keys and phone in the car also!!! I panicked thankfully I have fabulous neighbours who got hold of Mercedes for me and after 30mins they remotely unlocked the car…. No apology!!!!After being left in the dangerous car (which tried to lock her in 2 more times) for 2 more days I was about to go and get my car when they rang to say it’s not right and I’d have to keep the A-Class another day. Next day, I go to get my car back and my now black car has a BROWN rear quarter!!! WHAT?!! They used the wrong paint!!! So I take my now partially brown car as I needed it and they had no big SUV’s for me and tell them I’ll be back on the 10th December with it. We get in the car to drive to Manchester airport for our holiday only to find the windscreen leaks!!! Now this has never been noticed as I park in our garage. So email them again. Ok it’ll get sorted on the 10th, but our salesman won’t be in so he’ll let the management know… right fine! Come the 10th and no one knows we’re even coming! By this point I’m ranting!!! Finally now I get an apology for their car locking our daughter in! Oh and the service manager that day openly admitted they know there’s a fault with the cars locking with the keys inside!!! We leave the car with them, they do the paint work and wheels, meant to do the windscreen and we find out in the next couple of days it’s been missed! Now we’ve tried for almost a week now to get answers out of them only to be constantly ignored. We’ve escalated it to customer services, but that takes a while. And my car still has water leaking through the rear view mirror, never mind the mould growth each time it dries! My next port of call is to park the damn car in their showroom and force them to deal with us, but until then I think people should be aware that their new cars are dangerous and they won’t admit to it! They will also ignore you over and over because they don’t want to deal with you!!!!
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