Mercedes Benz UKJardine Motors represent your failing brand, neither a manger from there or MB UK have had the decency to contact me direct.My vehicle is now on countdown, without the repair completed to my vehicle I won't be able to work potentially lose my job, attend weekly meetings in Kent, get to the airport for my holiday parking, attend Leicester in July for a finals competition, attend hospital appointments for my illness, an illness that flares up with stress.I live down a country lane with no public transport!!!If you as a company brand have any value for your customers then I would appreciate a call or email.Email chain today between myself and Jardines.....Written without prejudice:MichaelRather than play this out on the internet I would appreciate a call from you as promised on a previous response.You really don't understand my frustration you really don'tI would like to know why one of Jardines advisors called me Saturday and pushed me into booking another diagnostic when I already have one....extorting money from your customers maybe? The vehicle has been booked in and as per my recorded telephone conversation I will not be paying for something I have already paid for.I have already had a quote from a Mercedes specialist - Mercaid to replace both sensors which I am sure you will be almost double in price. And I can confirm they also have the required software to complete the work.My vehicle will be depreciating, can not be part exchanged, will fail an MOT when due, and become unroadworthy.I have a holiday booked, finals in Leicester, and weekly visit to my head office, in a vehicle I have lost all confidence in.So please don't tell me you understand how frustrated I am.Please contact me so we can discuss this situation before I attend your Southend showroom.The vehicle has done 56k and has a full service history.Response received from Jardine Motors:An hour agoHello Mrs Tracie Garbutt,Thank you for taking the time to reach out to us and for providing us with your feedback through your trust pilot review. As a reputable business, here at Jardine Motors we take all matters relating to customer satisfaction very seriously, and as such, we are disappointed to read about your most recent experiences. Please be assured that we work tirelessly with our Manufacturer, Mercedes Benz to minimise the waiting times for any parts which are required to repair your Mercedes. We never under estimate the impact that having your Mercedes off the road has on your work and home life, and we are naturally sorry to note that you are awaiting the delivery of NOX sensors while remaining mobile at present. These mechanical components are time & mileage related, and therefore subject to requiring change dependant on year of vehicle and mileage covered. Respectfully, as with any mechanical competent this will vary and we are unable to pre determine when this change is required. All our used/approved vehicles are retailed having undergone multipoint technical checks and meeting with Mercedes Benz approved safety standards. We recognise and accept your frustrations where your Mercedes has a countdown due to the required repair, and we are committed to work with you to manage this at the time where your vehicle will need to return to our workshop to complete this repair. Please be assured that your feedback is shared with our senior team at Mercedes Benz of Lakeside, and as your retailer of choice, our team will contact you to discuss your review. Should you wish to speak with Mercedes Benz UK directly, you may choose to contact their UK Head office. We are doing everything within our power to address the availability of NOX sensors, and we share your frustrations in the length of time for these parts presently from our manufacturer. Once again, thank you for your feedback, we are sorry that you are experiencing part delays presently and we are committed to working with you to support this issue.Michael – Customer Experience Manager.
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