I writing relation to my recent experience with Marshalls Mercedes of Blackburn, but they have told me the Problem is down to Mercedes GermanyThe Dealership are a Dreadful Company, who don't take any responsibility, they don't return phone calls when promised, they tell lies, lie after lie.I booked my car into Marshall Mercedes Benz of Blackburn on 05/05/2023, following a Mercedes warranty re-call.The Dealership Inspection deemed the car was not safe for me to use.The Dealership initially gave me a loan vehicle.On 12/05/2023 @ 1431 I was advised that the parts would arrive on Monday 15/05, THIS TURNED OUT to be a lie. I was asked to return the loan vehicle on 13/05/2023, or rent it for £80.00 per day, the car was collected on 16/05/2023I have made numerous daily phone calls asking for an update, no-one is ever available to take my call, I am promised a call back, it does not happen.Since then & to this day my car is still not fixed, i was recently advised the parts will ship on Friday this week 26/05, some 21 days after my car went into the dealership, as we have a bank holiday this weekend, I don’t expect the part will arrive before 30/05/2023When will I get my car back, who knows??We are a single car family, we have been without a car since 16/05/2023, I am having to borrow a co- workers car & take 2 hours off work each day to run my children to & from school, my 2 young children have not been able to participate in their regular weekend activitiesThe Dealership Say they CAN'T DO ANYTHING, its all down to MERCEDES in GermanyYou would have thought that if Mercedes had arranged a significant recall on the grounds of SAFETY, they would have ample spare parts.You would have thought that a part could be shipped from Germany on a next Day basis, but no this does not appear to be possibleThe Dealership ARE blaming Mercedes, they take no responsibility, for the delay, for the untruthful information provided, for not getting the matter sorted any soonerToday, around 0900 the dealership advised part may arrive/ship on 16/06/23This will mean my family will have been without its only form of transport for over 40 daysThe Dealership actually seem happy with how the matter has been handled. "its not our fault, its all down to Mercedes Germany" A dealership Manager has just emailed me to say she is looking into this, She did not even offer any kind of apologyThey may even offer me a loan car from 05/06/2023whoopee!!
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