used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

...

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Ryder Taylor
Mercedes worst ever customer service

If I could give zero points I would. Three times I have filed a complaint about customer service, each time they say they will contact me within 5 working days. When time is up you contact them again for an update guess what... You get another message stating someone will contact you in 5 working days and so it goes on. Today I even escalated the compliant to a CEO of Mercedes and even he didn't even have the decency to respond,as much use as a chocolate teapot. All the CEO's must be off somewhere sunning themselves in a far away land living off customers misfortunes. For any CEO that doesn't notice that 76%of reviews are 1 star clearly shows the presumption that they do not care.

1
Date of experience: Dec 13, 2022

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