I had a recall from Mercedes whilst it was there for the day I had it serviced. I turned up and asked a member of staff where I was to go to get a face palm and told to wait while she did something. When I picked up the car and was driving back a horrendous smell of burnt oil came into the cockpit. I had to get it cleaned. I then noticed the cars clock had been reset exactly 2 hours out. Further inspection I found the sun roof which they were to grease as part of the service was full of dirt, grass grass seeds.I complained, many calls later where the head of the Service dept agreed compensation and how it was paid and a service manager dealing with my complaint didn’t agree with how it was paid. So months have gone by and no resolution. Incredible poor and disappointing I have had many Mercedes’ over the years and it’s not as if their service costs are even good value for money.
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