>Mercedes Benz Colindale of Edgeware UK403 Edgware Rd, London NW9 0HX is the worse of the worseI am extremely disappointed about the performance and customer services at Mercedes Colindale. I have been in a long term dispute with them about issues with my car. Due to the incompetence of one of their sales people, I leased a car 3 years ago that was supposed to have certain features at standard and turned out not to. I immediately raised the issue and three years in my complaint is still outstanding and has has been bounced back and forth between an endless list of managers and people allegedly in charge, with no resolution of refund in sight. The main issue is that Mercedes is not taking responsibility for their staff. Once they have left, their misselling and incorrect statements seem to be nobody’s problem but the customer’s. No one seems to have records of previous conversations or audit trail, there is no handover when people leave and can no longer look after a customer, and things are dragged out in the hope customers will stop caring. I am now going through a TMO process, which has been one of the most convoluted processes I have ever gone through. I want to return my car early and have nothing to do with Mercedes ever again, but Mercedes is hiding behind the fine print and saying they are not responsible for employees who were unfit to sell and have subsequently left. Not only that: my experience with Mercedes technical and mechanical support has been equally a let down. As they installed sensors that were supposed to there in the first place, they left a bunch of cables loose behind my break pedal almost causing an accidents. It is so disheartening to see such a prestigious brand being ruined by such poor customer service. I am not the type of person that uses the internet to get something in return, but writing an online review seems the only way to get a proper response.
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