I Purchased my Mercedes E class convertible in April 2021 an 18 plate with 14000 miles on the clock. I noticed in August this year that the roof was not sitting flush on closer inspection i noticed that the roof strings had snapped and were fraying in places. I contacted Merc head office and they opened a case for potential goodwill payment to repair the roof. I had to take it into my local Merc dealership for a diagnostic. The outcome which tbh on past experience was no goodwill assistance and the repair would cost £3000. absolutely unbelievable that a car that cost in excess of £50k should need a new roof lining etc within 4 years currently it has only done 22000 miles so on average mileage no more than a 2 year old car. I have found a report that states that mercedes knew that there was a problem with roofs in vehicles manufactured between 2016-19 no recall nothing in the service checks. I am apalled that a company like mercedes knowing there was an issue would effectively wipe their hands of it and pass it back to the customer to deal with. I will be making a complaint to mercedes and if i get no joy will be taking my case to the Motors ombudsman for a resolution.
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