I have called the emergency breakdown service yesterday, the technican came and diagnosed my car ad referred me to MB West London. Today I went there, wish I did not. From the entrance it is unwelcoming. I was questioned by the security about the problems of the car, although I showed him the breakdown report. Anyway I parked the car and went in some rep come took my info, and told me to give the car to the deivers, no explanation whatsoever. I asked him about the procedure and again park the car outside answer. I parked the car come back and insisted on an answer about when can I get an answer. He told me it is indefinite and they will call me. I told him that breakdown tech has it diagnosed, I can not leave the car for an indefinite time. He called his supervisor lady whom approached me, like I am retared. She told me the same thing 5 times and does not let me answer and when I try to speak accused me of being rude. I needed a basic answer that my car would be diagnoed same day… they do not. Additionally, I showed her my approved used car warranty and she asked for £175, which I told ok in condition of siagnosing my car today. And giving me an ETA, because my son had a surgery and can not walk. I have never experienced such an offending and unwelcoming service. I wish I did not buy a MB in UK.
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