DO NOT BUY A MERCEDES.....I have a C220 which is 12 months old on a 21 plate and has covered 10,000 miles. A warning light came on while I was in Italy on holiday and I took it straight to the local MB dealer where it was checked immediately. Excellent service in Italy. A fault was found and a replacement part is requiredBut, the part is not available. Anywhere in the world apparently. And is likely not to be available for several weeks.I rang the UK dealer where I bought it and was referred to the MB Breakdown Service. This was the start of a week long nightmare experience which ruined our holiday and continues to ruin my life.I couldn't get through, was cut off after waiting 20 minutes, couldn't speak to the same person, didn't receive calls back, received the most ridiculous, contradictory advice and was given no assistance whatsoever. Emails went unanswered and I ended up sorting out alternative transport to get home myself.The car is in the process of being brought back to the UK but MBUK "Customer Service" will not speak to me while it is a "breakdown". If ever a department was incorrectly named, this is it.......I am being passed round in circles, being told things which are not true and left completely in the dark as to what is happening or likely to happen.I have a loan car but was told it was for 3 days only. I was then told it would be extended by 5 days and that the local MB dealer would then provide me with another car........but the local dealer knows nothing of this.I was told to submit details of costs incurred to the local dealer.......but the local dealer tells me that is incorrect and nothing to do with it.The whole experience has been unbelievably frustrating and stressful.At a time when I most needed help and support from Mercedes, I received the exact opposite. In fact, it seems that Mercedes is intent on making it more difficult.I bought what I thought is a premium brand car.It is not. Mercedes has treated me like dirt and I will never, ever, buy another Mercedes.Potential Mercedes buyers need to take note.
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